Help

We've put together these answers to some of the most common questions we receive. If there's anything not mentioned below that you'd like more assistance with please don't hesitate to get in touch using our contact details listed here.

Can I place an order by telephone?

Yes, you can call our sales team on 0844 8155 947 (Open 9am-6pm Monday - Fridays except Bank Holidays)

When will my subscription start?

Your subscription(s) will start with the next available issue unless otherwise requested by yourself in the necessary section of the website. Depending on the time of your order, the print date of the magazine and the postal method used, this can be up to 8 weeks, but in most cases it will be sooner.

How long will it take for my first issue to arrive?

After your order has been processed by the publisher, you will receive the next available issue. The delivery date is determined by the time you place your order and the print date of the magazine you order. It can take up to a maximum of 8 weeks for delivery of your first magazine but this will be confirmed in the welcome letter you receive from the publisher of your selected magazine(s).

How will I know if my order has been received and processed?

An acknowledgement email will be sent to you, the subscription purchaser, within 12 hours of the subscription(s) being ordered by Cultural Publications Group.

A second email or letter will be sent to you, the subscription purchaser, once the order has been processed by the publisher and will confirm contact details for the publisher regarding your subscription(s).

If I order a subscription as a present for someone else, will they be contacted?

If you have ordered a gift subscription you (the buyer) will receive a posted acknowledgement letter. No contact will be made with the subscription recipient at all until they receive their subscription. Announcement of the subscription is solely at the discretion of you, the subscription purchaser.

I paid by Direct Debit. Am I protected?

If you pay for your subscription by Direct Debit you are automatically protected by the Direct Debit Guarantee. A copy of this should be sent to you by the publisher of the magazine/s you have selected. You can cancel a Direct Debit at any time by simply contacting your bank and the publisher.

Refund / exchange policy

The selected magazine/s cannot be exchanged for any other magazines through the website. The subscription can be cancelled at any time during its term and a refund of any unmailed issues will be made by the Publisher of the magazine/s you purchased and not by Cultural Publications Group.

How do I opt out from receiving marketing communications from 3PM Ltd?

Please email us with you order ID and the email address you used for your purchase and we will remove you from our mailing lists.

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